SHIPPING POLICY

Last Updated: August 2026

Thank you for shopping with kick20.com. We are committed to delivering your order as quickly and safely as possible.

The digital platform kick20.com is proudly owned and operated by UROOJ ENTERPRISES LLC (Florida, USA).

Please read our Shipping Policy carefully before placing your order.

---

IMPORTANT NOTICE

Shipping and delivery times provided on kick20.com are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, holidays, and other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information and for cooperating with the delivery carrier when necessary.

---

SECTION 1 — ORDER PROCESSING

• Orders are processed within 7-14 business days after payment is successfully confirmed.
• Orders are not processed or dispatched on weekends or US public holidays.
• During peak global shopping seasons, processing time may take slightly longer.

---

SECTION 2 — ESTIMATED DELIVERY TIME

Estimated delivery times vary depending on your location:

Please note that these are estimated delivery timelines and may vary due to factors beyond our operational control.

---

SECTION 3 — SHIPPING COSTS

• We proudly offer FREE Standard Shipping on all orders across our store.
• Any additional specialized shipping charges, if applicable, will be clearly displayed during checkout before payment.

---

SECTION 4 — ORDER TRACKING

• Once your order has been shipped, you will receive an automated confirmation email containing your tracking number.
• Tracking information may take 24–72 hours to become fully active on the carrier network after shipment.

---

SECTION 5 — SHIPPING DELAYS

While we work hard to deliver every order on time, delays may occasionally occur due to:

• Customs inspections.
• Severe weather conditions.
• Public holidays.
• High shipping volume.
• Courier service disruptions.

These situations are completely beyond our control, and we appreciate your patience.

---

SECTION 6 — INCORRECT SHIPPING ADDRESS

Please ensure your shipping address and contact information are 100% accurate before placing your order.

• If an incorrect, incomplete, or invalid address is provided, please contact us immediately.
• Once an order has been shipped, we are legally unable to modify, cancel, or redirect the shipping address.
• kick20.com is not responsible for orders that cannot be delivered or are delivered to an incorrect address due to faulty information provided by the customer.
• If an order is returned to our sender facility because of an incorrect address, any additional reshipping costs will be the responsibility of the customer.

---

SECTION 7 — IMPORTANT DELIVERY NOTICE

Customers are responsible for providing accurate delivery information and cooperating with the shipping carrier to receive their orders.

• If a customer provides a correct address but repeatedly fails to receive the package, refuses delivery, remains unavailable, or does not respond to the delivery rider or courier, kick20.com (UROOJ ENTERPRISES LLC) will not be responsible for delays, failed delivery attempts, or the resulting return of the package.
• Customers are expected to remain available at the provided delivery address and respond to reasonable calls or messages from the courier when necessary.
• If the courier makes multiple delivery attempts because the customer is unavailable, unreachable, or refuses to receive the order, we will not be responsible for the additional delivery attempts or any resulting return shipping costs.
• If the package is returned to the sender because the customer could not be reached or failed to receive the order, any reshipping costs may be the responsibility of the customer.
• kick20.com will make reasonable efforts to assist customers with delivery-related issues; however, we cannot be held responsible for problems caused by the customer's actions, inaction, or failure to cooperate with the delivery carrier.

By placing an order with kick20.com, the customer acknowledges and agrees to these delivery responsibilities.

---

SECTION 8 — LOST OR DELAYED PACKAGES

If your package appears delayed beyond the estimated delivery time, please contact our support team.

We will work with the shipping carrier to investigate the shipment and assist you as quickly as possible.

---

SECTION 9 — CUSTOMS & IMPORT DUTIES

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

These charges, if applicable, are entirely the responsibility of the customer.

---

SECTION 10 — MULTIPLE SHIPMENTS

If your order contains multiple items, they may be shipped separately from different partner warehouses to ensure faster delivery.

You may receive multiple tracking numbers for a single order.

---

SECTION 11 — DELIVERY CONFIRMATION

Once the shipping carrier marks the package as “Delivered”, kick20.com is not responsible for packages that are lost, misplaced, or stolen after delivery.

If you experience any issues, please contact the shipping carrier first and then reach out to us for assistance.

---

SECTION 12 — CORPORATE CONTACT & SUPPORT

If you have any questions regarding shipping, please contact our administrative desk:

Legal Corporate Entity: UROOJ ENTERPRISES LLC
Corporate Address: 7901 4th St N Ste 17258, St. Petersburg, FL, US 33702
Customer Support Email: contact@kick20.com
Business Operations Email: info@kick20.com

---

IMPORTANT REMINDER

Before placing your order, please ensure that your shipping address, phone number, email address, and other delivery information are accurate and complete.

Once an order has been dispatched, shipping-address changes or cancellation requests may not be possible.