Politique de remboursement

RETURN & REFUND POLICY

Last Updated: August 2026

At kick20.com, proudly owned and operated by UROOJ ENTERPRISES LLC (Florida, USA), customer satisfaction is our absolute priority. If you are not completely satisfied with your purchase, please review our comprehensive Return & Refund Policy below.

IMPORTANT NOTICE

Please review this Return & Refund Policy carefully before requesting a return or refund.

Returns must be authorized in advance. Items sent back without prior authorization and a confirmed Return Merchandise Authorization (RMA) email may not be accepted.

Return and refund eligibility depends on the condition of the product, the reason for the return, and the requirements outlined in this policy.

For any return, refund, damaged-item, defective-item, or incorrect-order issue, please contact our support team before sending anything back.

SECTION 1 — RETURN ELIGIBILITY

You may request a return within 7days of receiving your order.

To qualify for a valid return, the item must strictly meet the following criteria:

  • It must be completely unused, unopened, and in its original pristine condition.
  • It must include all original packaging, tags, and intact protective seals.
  • It must not show any signs of damage caused by customer misuse or improper handling.
  • Items returned to us without prior authorization and a confirmed Return Merchandise Authorization (RMA) email will not be accepted.

SECTION 2 — NON-RETURNABLE ITEMS

Due to federal health, safety, and hygiene regulations regarding our product lines, including organic items, personal care, and wellness goods, the following products are strictly non-returnable and non-refundable:

  • Any organic or cosmetic product where the protective factory seal has been broken or tampered with.
  • Clearance, promotional, or final sale items.
  • Digital gift cards.
  • Personalized or custom-made products.
  • Items damaged due to customer negligence or altered after delivery.

SECTION 3 — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged item, a defective product, or the completely wrong shipment, please contact our dedicated relations team within 7 days of delivery.

To help us resolve your request quickly, please email us with:

  1. Your original Order Number.
  2. Clear, high-resolution photos or videos showing the issue.
  3. Photos of the outer shipping packaging box with the label visible.

After quick verification by our compliance team, we will gladly offer a free replacement, partial refund, or full refund depending on the situation.

SECTION 4 — ORDER CANCELLATION

Orders may only be cancelled before they have been processed or handed over to our shipping carriers.

Once a package has been dispatched from our facility and a tracking number is generated, the order cannot be cancelled.

You will need to wait to receive the package and initiate a standard return process.

SECTION 5 — REFUNDS PROCESSING

Once your return shipment is received at our depot and passes our inspection framework, we will send you an email confirmation.

We will notify you whether your refund request has been approved or rejected based on item condition.

If approved, your refund will be processed automatically to your original payment method.

Please allow 5–10 business days for the credit to officially reflect in your statement, depending entirely on your payment provider.

Initial shipping fees are non-refundable unless the return is caused by our operational error.

SECTION 6 — RETURN SHIPPING COSTS

Defective, Damaged, or Incorrect Orders

If the return is due to a verified defective product, transit damage, or an incorrect shipment, kick20.com will cover all return or replacement shipping costs.

Customer Preference Returns

For returns requested due to personal preference reasons, such as changing your mind, sizing mistakes, or ordering the wrong item, the customer is fully responsible for paying the actual return shipping fees.

SECTION 7 — LOST OR STOLEN PACKAGES

Orders officially marked as “Delivered” by the shipping carrier, such as USPS, FedEx, or DHL, are legally considered successfully delivered.

If you believe your package was stolen after delivery, please contact the local shipping carrier terminal immediately to file a claim.

We will assist you with carrier tracking data where possible, but we cannot be held liable for stolen items post-delivery.

SECTION 8 — CHARGEBACK PREVENTION

If you experience any issues, transit delays, or payment anomalies with your order, we strongly encourage you to reach out directly to our support desk before filing an official dispute or chargeback with your credit card provider or Stripe.

We are completely committed to resolving all valid concerns fairly, transparently, and swiftly.

SECTION 9 — EXCHANGES

We currently do not process direct automated product exchanges.

If you need a different item, variation, or color, please contact our support team to safely facilitate a return and new checkout placement.

SECTION 10 — CORPORATE CONTACT & SUPPORT

For any return approvals or refund claims, please contact our administrative channels directly:

Legal Entity: UROOJ ENTERPRISES LLC
Website: kick20.com
Corporate Address: 7901 4th St N Ste 17258, St. Petersburg, FL, US 33702
Customer Support Email: contact@kick20.com
Business Operations Inquiries: info@kick20.com

IMPORTANT REMINDER

Please do not send any product back before receiving return authorization and the required return instructions from our support team.

For the fastest resolution, always include your order number, relevant photos/videos, and a clear description of the issue when contacting us.